You can delete your Decorat account and everything stored with it at any time. There are two routes: from inside the app, which is immediate, or by email if you have already uninstalled.
From inside the app
- Open Decorat and make sure you are signed in.
- Go to Profile in the bottom bar.
- Tap Delete account.
- Confirm. The deletion happens straight away and you are signed out.
If you no longer have the app
Email rashdis@simahum.om from the address you signed in with, and ask us to delete your account. We use the sending address to confirm the account is yours, so a request from a different address will need something else to verify it. We will complete the deletion within 30 days and confirm by reply.
What is deleted
| Data | What happens |
|---|---|
| Your account | Deleted, including the email address it was created with |
| Room photographs | Deleted from the database and from file storage |
| Generated designs | Deleted from the database and from file storage |
| Spaces and rooms | Deleted |
| Saved custom styles | Deleted |
| Push notification token | Deleted |
| Remaining credits | Deleted. Unused credits are not refundable |
This cannot be undone. There is no grace period and no archive to restore from — the images are removed from storage, not just unlinked. If you want to keep any of your designs, share or save them before you delete.
Deleting only part of your data
You do not have to delete your account to remove what is in it. Inside the app you can delete any individual item, and the deletion is immediate and permanent in the same way:
| To delete | Where | What goes with it |
|---|---|---|
| A room | Open the room, then tap the delete icon | Its photograph and every design generated from it, removed from file storage |
| A space | My Spaces, then the delete icon on the space | The space only — its rooms move to another space rather than being lost |
| A saved custom style | My Styles, then delete the style | The saved style settings |
Your last remaining space cannot be deleted, because reorganising should never be a way to lose photographs by accident. If you would rather we removed something for you, email rashdis@simahum.om from the address you signed in with.
What is not deleted straight away
- Your subscription. Deleting your account does not cancel it, because the subscription belongs to your Apple or Google account, not to us. Cancel it in your App Store or Google Play subscription settings, or you will keep being charged.
- Purchase records. Where tax or accounting law requires us to keep a record of a transaction, we keep the record — not your photographs.
- Aggregate analytics. Counts that cannot identify you, such as how many redesigns were made in a month, remain in our aggregate figures.
- Backups. Data may persist in encrypted backups for up to 30 days before those backups expire on their normal schedule.
Questions
rashdis@simahum.om. See also our Privacy Policy.